Service Promises
Physician Promises
Our staff will be responsive, reliable, and ready to collaborate with you to whatever degree you desire and coordinate patient care in a way that is consistent with your needs.
- We offer the most comprehensive range of end-of-life care solutions for your patients.
- We respond to all admissions inquiries within one hour.
- We admit all patients meeting hospice eligibility guidelines within four hours of a physician order any time of the day, any day of the week.
- When you or your patients call us, anytime day or night, a HospiceCare staff member has immediate access to information about your patients.
- We provide nursing care and emotional and spiritual support around-the-clock to resolve a crisis in pain and/or symptom management.
- We offer the area’s only dedicated inpatient hospice facility where we provide 24-hour crisis care.
- We will work with you to treat your patients with appropriate palliative interventions.
- We have more full-time, board certified physicians on staff than any other hospice in our service area.
- Our physicians provide palliative consults within 24 hours of referral.
- We offer expertise in difficult end-of-life discussions with patients. We can directly assist with this process or provide training materials based on peer reviewed literature.
Skilled Nursing Community Promises
- We know how important it is to you to work with partners who are committed to meeting your community’s specific needs and high standards.
- We understand that we’re guests in your building and we respect your work environment.
- We check in upon entering and leaving your building and communicate with your staff about your residents.
- We follow your community’s protocols and are sensitive to your regulatory compliance needs.
- We provide dedicated teams to your community to promote continuity with care.
- We offer customized education on end-of-life issues for your staff, residents and families.
- We provide chaplain assistance and support programs to staff, residents and families.
We know how important it is for your residents to stay in their home in your community.
- In a crisis situation, we collaborate with you to provide the appropriate level of care for your resident in your facility.
- We are accessible 24 hours a day, 7 days a week. When you call us, anytime day or night, a HospiceCare staff member has immediate access to information about your residents.
We know how important cash flow is.
- We reimburse clean claims within 15 days of receipt of invoice.
- We pay 100% of the Medicaid allowable room and board rate.
Assisted Living Community Promises
We know how important it is to you to work with partners who are committed to meeting your community’s specific needs and high standards.
- We understand that we’re guests in your building and we respect your work environment.
- We check in upon entering and leaving your building and communicate consistently with your staff about your residents.
- We follow your community’s protocols and are sensitive to your regulatory compliance needs.
- We offer the most comprehensive range of end-of-life care solutions for your residents.
- We have a team of board certified hospice and palliative medicine physicians on staff who provide medical consults for residents in your community.
- We provide dedicated teams to your community to promote continuity with care.
- We offer customized education on end-of-life issues for your staff, residents and families.
- We provide chaplain assistance and support programs to staff, residents and families.
- We are accessible 24 hours a day, 7 days a week. When you call us, anytime day or night, a HospiceCare staff member has immediate access to information about your residents.
Hospital/Discharge Planning Promises
- We respond to all admissions inquiries within one hour.
- We offer the most comprehensive range of end-of-life care solutions for your patients.
- We have a team of board-certified hospice and palliative medicine physicians on staff who provide medical consults for residents in your hospital.
- We offer expertise in difficult end-of-life discussions with patients. We can directly assist with this process or provide training materials to your staff.
- We offer the area’s only dedicated inpatient hospice facility where we provide 24-hour crisis care.
- We collaborate with you to provide inpatient hospice care in your hospital if the need arises.
- We offer customized education on end-of-life issues for your staff, patients and families.
- We are accessible 24 hours a day, 7 days a week to assist with the needs of HospiceCare patients who have been admitted to your hospital. Whenever you call, day or night, a HospiceCare staff member has immediate access to patient information.
